Scheduled Upgrades and System Maintenance Procedures:
To read Emergency Upgrades and System Maintenance Procedures please click here
To maintain the highest levels of quality in our data centers, Iseehear must periodically perform scheduled system maintenance and upgrades. The Scheduled Upgrades and System Maintenance Procedures assist us in ensuring the relevance, security and performance of the Iseehear systems.
All scheduled upgrades and system maintenance procedures are conducted on Saturday evenings at 8:00 p.m. EST (Toronto) in order to minimize inconvenience to our subscribers around the world.
Notice: In order to minimize the impact of the temporary service interruption:
Iseehear will provide advance notice of Scheduled Upgrades and System Maintenance Procedures to ensure subscribers have sufficient time to plan and prepare for the temporary service interruption.
Application access will be temporarily unavailable in order to execute the upgrade or system maintenance procedures.
Dates and times for all scheduled upgrades and system maintenance procedures will be posted in advance in the Notice Board section on the login access pages, on the Iseehear Blogs and via Iseehear Twitter posts.
Upgrades to applications will not affect the data that you have entered into them.
Emergency Upgrades and System Maintenance Procedures:
Emergency Upgrades and System Maintenance Procedures are unscheduled procedures performed in order to keep the Iseehear systems and services performing at first in class service levels.
Iseehear will post (to Notice Board section on the login access pages, on the Iseehear Blogs and via Iseehear Twitter posts) and Subscribers will receive an emergency maintenance notice informing of the unscheduled event.
Iseehear will keep you informed of our progress and estimated time to resumption of affected systems and services.
Site Maintenance Error Page Message:
Site Maintenance Page Error indicates that system maintenance procedures are in progress. During this procedure, your account will be temporarily unavailable.
E-mail SPAM Filters:
Your Iseehear - SoftMouseDB account information communicated through email may be affected by any e-mail filtering "SPAM". To ensure that you receive emails from Iseehear, we recommend that you adjust your e-mail filtering program to include the "iseehear.com" domain in your safe e-mail list.
SoftMouseDB Internet Technical Requirements:
To effectively navigate Iseehear Internet properties, it is recommended that you use a web browser, such as Microsoft Internet Explorer or Mozilla Firefox.
The documents you can download from our web properties are saved in Adobe's Portable Document Format (PDF). You will need Adobe Acrobat Reader Software installed on your computer to be able to read or print the documents. The Acrobat Reader can be downloaded free from Adobe.
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